Frequently Asked Questions

Daycare/Day Boarding
WHAT IS THE DIFFERENCE BETWEEN DOGGIE DAYCARE AND DAY BOARDING?

  • Our Daycare Program consists of dogs that come at least 2X per week for socialization and to burn off energy. It is a long-term commitment from the owners, so we are working with dogs that we get to know extremely well as we see the same dogs each week. We know which dogs play well together, giving us an advantage from a safety point of view.
  • Day Boarding is set up for anyone needing a place for their dog to go for the day for whatever reason that may be. There is no long-term commitment, and no frequency required. Day Boarding dogs that are well socialized will have an opportunity to play with other Boarding dogs, so they still get to play and burn off energy.

What do you need from us before starting daycare, day boarding or boarding?

  • We need vet records showing that your pet is up to date on the following vaccines.
    – Rabies
    – DHLPP (vaccines for distemper, adenovirus [hepatitis], parainfluenza, and parvovirus)
    – Bordetella (kennel cough)
  • We also ask that all dogs be on year-round parasite preventatives for heartworms, fleas, and ticks.

What about my small dog? Can they board or take part in daycare?

  • Yes! Our facility consists of two buildings. The house is home to the office and where the small dogs and cats lodge with us.

What kind of dogs attend daycare or day boarding?

  • We welcome all types of breeds, sizes, and ages.

My dog has never stayed at Lakes Region Pet Resort. Can my dog attend daycare, day boarding, or boarding?

  • Yes, however, we do like to have a trial day for dogs that have not stayed with us, which allows us to see whether they are good candidates for daycare, day boarding, or boarding.

IS THERE ANY REASON I SHOULD NOT BRING MY DOG IN?

  • Please do not bring in any pet that has been ill. We ask that the pet be seen by a vet and remain symptom-free for two weeks before coming into our facility.
  • This is to ensure the health and safety of your pet and our other guests.
  • Symptoms that are concerning and warrant a visit to the vet and staying home until cleared by the vet include:
    – vomiting
    – diarrhea
    – coughing
    – nose, eye, or other unusual discharge

Boarding
WHAT IS A TYPICAL DAY LIKE FOR A DOG OVERNIGHT BOARDING?

  • The first potty break of the day is at 5 am. They go back to their room to eat and then back out for another bathroom break. We like to have the dogs wait about an hour after eating before going out to play because of a serious condition called Bloat. From approximately 8 am – 4 pm the dogs go out in the play yards on a rotating schedule. Well socialized dogs go out with dogs of a similar size and play style. Dogs that do not enjoy the company of other dogs go out with a staff member to play ball or just romp in the yard. When not outside, dogs are in their own private room resting between play sessions. Dogs that eat dinner are fed between 4 pm and 5 pm. All dogs go out after eating and depending on the time of year, another play session and last let out is between 8 pm and 9 pm. We are activity based so on average the dogs go out 6-8 times per day.

I HAVE MORE THAN ONE DOG, CAN THEY SHARE A ROOM?

  • Yes! We encourage clients with multiple dogs to have them share a room. It is usually comforting for the dogs and also less expensive as we offer discounts for families with multiple dogs who share a room

SOMEONE IS ALWAYS ON THE PREMISES SO CAN I PICK MY PET UP AT ANY TIME?

  • We are manned 24/7 but like any business we have hours of operation. These are posted outside the door of our main office. We often have people wanting to pick up their pets at a time that the office is closed and we cannot accommodate these requests. We offer VERY generous time spans to drop off and pick up pets every day of the week.
  • Hours of Operation are listed HERE

WHAT DO I NEED TO BRING FOR MY PET FOR OVERNIGHT BOARDING?

  • We make it easy…. food and medications (if any). That is all that we require. You are welcome to bring anything that you feel will make your pet’s stay more comfortable. That can include their bed, crate, a favorite durable toy (Kongs, Nylabones, antler…please no rawhides) or an article of clothing with your scent on it.
  • For our Feline guests, a bed they enjoy or cat toys of any kind are fine to bring but again, not necessary. We provide beds/bowls/treats/toys and lots of personalized attention for all of our boarding guests.

WHAT ITEMS ARE NOT ALLOWED AT THE FACILITY? IS THERE ANYTHING I SHOULD KNOW ABOUT DROP-OFF?

  • Due to the safety issues surrounding retractable leashes (Flexi leashes) we no longer allow dogs to be brought in on retractable leashes. We appreciate your cooperation.
  • We ask that dogs be brought in on a 4-6 foot leash. These can be bought at anywhere pet supplies are sold. We accept nylon, leather, and biothane leashes.
  • Dogs brought in on retractable leashes will not be accepted. This will be considered a cancellation without notice and the owner will be billed for the entirety of the scheduled stay. The dog may return within normal business hours on the appropriate leash.

WHAT SHOULD I BRING?

  • Please bring the following:
    – Your pet’s food: enough for the entirety of the stay. If we run out of food, we will purchase more at the owner’s expense.
    – Medications and any instructions

Dog Training
Who will be training my dog?

  • For more information on our trainer’s CLICK HERE

Can my dog be trained while boarding?

  • Yes! We offer training for dogs that are boarding. These can be scheduled as single sessions, daily, or a board and train. Board and trains involve the most training since the dog will work one-on-one with our trainers throughout the day. If you are looking for that personalized attention and transformation, then the board and train is the best option. Click HERE for more information.
    Call our office for more information.

Can my dog be trained while they attend daycare or day boarding?

  • Yes, of course! Contact our office to schedule.

How do I sign up for training?

  • You can call, email, or message us on Facebook about starting dog training with us. We will be happy to help!

Why is the training questionnaire important?

  • The training questionnaire is important because it allows us to get a glimpse of your relationship and goals for your dog. The training questionnaire is the first step in the training process because it is our initial opportunity to get to know your dog.
  • In certain circumstances, this may lead us to recommend seeing a vet, behaviorist, or trainer whom we trust and respect to help navigate concerns that are out of the scope of our trainer’s expertise.

What is an evaluation?

  • The evaluation is an essential part of the training process. The evaluation allows our trainers to get to know your dog, assess their obedience and skills. After the evaluation the trainer will contact you to set up a time to discuss the evaluation results.
  • During the evaluation, we look at the dog’s skills and any behavioral concerns noted on the questionnaire.

WHAT IS A BOARD & TRAIN?

  • A board and train is intended for people that are having issues or want to brush up their dog’s skills and obedience. We can schedule a board and train to coincide with your pet’s stay boarding with us. The length of the board and train depends on the goals you have for your dog.
  • The first step of scheduling a board and train is to call or email the office.

Cancellation Policy
IF I MAKE A RESERVATION AND SEND A DEPOSIT AND HAVE TO CANCEL, DO I GET MY DEPOSIT BACK?

  • Due to the large number of boarding calls we receive, advanced deposits are required to secure a reservation for major holidays and winter and spring break. The deposit applies to any and all dates that you book and is nonrefundable.

WHAT HAPPENS IF I SHOULD DECIDE TO CUT MY TRIP SHORT?

  • We book the exact days you give us for your pet to stay with us. You will be charged for all the days you requested even if you should choose to pick up your pet earlier than what you originally reserved. Considerations will be made for emergencies.

What is your cancellation policy?

  • We ask that you give us 24-48 hours notice for any cancellations. Cancellations less than 24 hours in advance will be subject to a fee.
  • If you have a special circumstance please call our office as soon as possible.

Payment and Deposits
WHY DO I NEED TO PAY FOR AN ADDITIONAL NIGHT IF I PICK UP AFTER 12 NOON?

  • Should you choose to pick up your pet after 12 noon we cannot guarantee the opportunity to clean that room and have it ready for another pet to occupy it for that night so that room cannot be booked for another pet until the next day.

What if I need to extend my pet’s stay?

  • We do our best to accommodate these types of requests. Please call us as soon as you become aware of this possibility. During peak times, this may incur an additional fee.

What about emergencies?

  • If your pet becomes sick or is injured we will contact you or your emergency contact. We ask for a credit card to be on file in the event we are unable to reach you in these types of situations.

These are just the most common
questions we are asked.

Please call with any further information that you may need.
We look forward to hearing from you!

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