Frequently Asked Questions

Daycare/Day Boarding

Our Daycare Program consists of dogs that come at least 2X per week for socialization and to burn off energy. It is a long-term commitment from the owners, so we are working with dogs that we get to know extremely well as we see the same dogs each week. We know which dogs play well together, giving us an advantage from a safety point of view.
Day Boarding is set up for anyone needing a place for their dog to go for the day for whatever reason that may be. There is no long-term commitment, and no frequency required. Day Boarding dogs that are well socialized will have an opportunity to play with other Boarding dogs, so they still get to play and burn off energy.

We need vet records showing that your pet is up to date on the following vaccines.
– Rabies
– DHLPP (vaccines for distemper, adenovirus [hepatitis], parainfluenza, and parvovirus)
– Bordetella (kennel cough)
We also ask that all dogs be on year-round parasite preventatives for heartworms, fleas, and ticks.

Yes! Our facility consists of two buildings. The house is home to the office and where the small dogs and cats lodge with us.

Yes, however, we do like to have a trial day for dogs that have not stayed with us, which allows us to see whether they are good candidates for daycare, day boarding, or boarding.

Please do not bring in any pet that has been ill. We ask that the pet be seen by a vet and remain symptom-free for two weeks before coming into our facility.
This is to ensure the health and safety of your pet and our other guests.
Symptoms that are concerning and warrant a visit to the vet and staying home until cleared by the vet include:
– vomiting
– diarrhea
– coughing
– nose, eye, or other unusual discharge

Boarding

The first potty break of the day is at 5 am. They go back to their room to eat and then back out for another bathroom break. We like to have the dogs wait about an hour after eating before going out to play because of a serious condition called Bloat. From approximately 8 am – 4 pm the dogs go out in the play yards on a rotating schedule. Well socialized dogs go out with dogs of a similar size and play style. Dogs that do not enjoy the company of other dogs go out with a staff member to play ball or just romp in the yard. When not outside, dogs are in their own private room resting between play sessions. Dogs that eat dinner are fed between 4 pm and 5 pm. All dogs go out after eating and depending on the time of year, another play session and last let out is between 8 pm and 9 pm. We are activity based so on average the dogs go out 6-8 times per day.

Yes! We encourage clients with multiple dogs to have them share a room. It is usually comforting for the dogs and also less expensive as we offer discounts for families with multiple dogs who share a room

We are manned 24/7 but like any business we have hours of operation. These are posted outside the door of our main office. We often have people wanting to pick up their pets at a time that the office is closed and we cannot accommodate these requests. We offer VERY generous time spans to drop off and pick up pets every day of the week.
Hours of Operation are listed HERE

We make it easy…. food and medications (if any). That is all that we require. You are welcome to bring anything that you feel will make your pet’s stay more comfortable. That can include their bed, crate, a favorite durable toy (Kongs, Nylabones, antler…please no rawhides) or an article of clothing with your scent on it.
For our Feline guests, a bed they enjoy or cat toys of any kind are fine to bring but again, not necessary. We provide beds/bowls/treats/toys and lots of personalized attention for all of our boarding guests.

Due to the safety issues surrounding retractable leashes (Flexi leashes) we no longer allow dogs to be brought in on retractable leashes. We appreciate your cooperation.
We ask that dogs be brought in on a 4-6 foot leash. These can be bought at anywhere pet supplies are sold. We accept nylon, leather, and biothane leashes.
Dogs brought in on retractable leashes will not be accepted. This will be considered a cancellation without notice and the owner will be billed for the entirety of the scheduled stay. The dog may return within normal business hours on the appropriate leash.

Please bring the following:
– Your pet’s food: enough for the entirety of the stay. If we run out of food, we will purchase more at the owner’s expense.
– Medications and any instructions

Cancellation Policy

Due to the large number of boarding calls we receive, a 25% deposit is due at booking for all boarding stays. The deposit applies to any and all dates that you book and is non-refundable.

We book the exact days you give us for your pet to stay with us. You will be charged for all the days you requested even if you should choose to pick up your pet earlier than what you originally reserved. Considerations will be made for emergencies.

We ask that you give us 24-48 hours notice for any cancellations. Cancellations less than 24 hours in advance will be subject to a fee.
If you have a special circumstance please call our office as soon as possible.
For boarding stays the deposit is non-refundable and non-transferrable

Payment and Deposits

Should you choose to pick up your pet after 12 noon we cannot guarantee the opportunity to clean that room and have it ready for another pet to occupy it for that night so that room cannot be booked for another pet until the next day.

We do our best to accommodate these types of requests. Please call us as soon as you become aware of this possibility. During peak times, this may incur an additional fee.

If your pet becomes sick or is injured we will contact you or your emergency contact. We ask for a credit card to be on file in the event we are unable to reach you in these types of situations.